Privacy Policy
Your privacy is important to us. This policy explains how we handle your information.
Overview
DPC Mentor Platform ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Information You Provide to Us
- Account Information: Name, email address, password, phone number
- Profile Information: Medical school/residency, specialty, practice details, professional credentials
- Communication Data: Messages between mentors and mentees, connection requests, reviews
- Payment Information: Billing address, payment method (processed securely through Stripe)
- Documents: Resumes, licenses, certifications uploaded for verification
Information Collected Automatically
- Usage Data: Pages visited, features used, time spent on the platform
- Device Information: IP address, browser type, operating system
- Location Data: Approximate location based on IP address (for matching purposes)
- Cookies: Session cookies, preference cookies, analytics cookies
How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Connect mentees with appropriate mentors
- Process payments and transactions
- Send administrative information and updates
- Respond to inquiries and provide customer support
- Improve our platform and develop new features
- Ensure platform safety and prevent fraud
- Comply with legal obligations
- Send marketing communications (with your consent)
Information Sharing and Disclosure
We may share your information in the following situations:
With Other Users
- Profile information is visible to users based on your privacy settings
- Reviews and ratings are publicly visible
- Messages are shared with your conversation partners
With Service Providers
- Payment processors (Stripe)
- Email service providers
- Analytics providers
- Cloud storage services
Legal Requirements
We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Encrypted storage of sensitive information
- Regular security audits and updates
- Limited access to personal information (need-to-know basis)
- Secure password requirements and two-factor authentication option
- HIPAA-compliant data handling procedures
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
You can request a copy of your personal information in a structured, machine-readable format.
Correction
You can update or correct your information through your account settings or by contacting us.
Deletion
You can request deletion of your account and personal information, subject to legal requirements.
Communication Preferences
You can opt-out of marketing emails and manage notification preferences in your account settings.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance and dispute resolution.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Keep you logged in
- Remember your preferences
- Analyze platform usage
- Improve user experience
You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features of our platform.
Children's Privacy
Our platform is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. For significant changes, we will provide additional notice via email or platform notification.
Contact Information
If you have questions or concerns about this privacy policy, please contact us:
DPC Mentor Platform Privacy Team
Email: [email protected]
Phone: 1-800-DPC-MENT (1-800-372-6368)
Mail: DPC Mentor Platform
123 Healthcare Lane
Medical District, MD 20850
Your California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about exercising these rights.
EU Residents
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR). We process your data based on legitimate interests, contract performance, or your consent.